Medical Marijuana Cards in VA - Rethink-Rx



Please read, or have read to you, these terms and conditions of use (Terms) before accessing or using ReThink-RX L.L.C.’s (“ReThink-RX” or the “Company”) website(s) or services. By accessing the Website at and related pages and Services, you are agreeing (“Agreement”) to be bound by these Terms and Conditions of Use as may be modified from time to time. If you do not agree with any of these terms, you are prohibited from using or accessing this website or services. For this agreement, the term “physician” means any physician or his/her delegated licensed medical provider with authority to write medical cannabis certifications, which may include nurse practitioners and physician’s assistants.


ReThink-RX is not a Medical Cannabis collective, cooperative, distributor, processor, or dispensary. ReThink-RX does not sell Medical Cannabis.

The Services (“Services”) we offer are limited to collecting and processing information from patients; performing verification checks; connecting patients with registered Cannabis medical providers using telemedicine technology who will evaluate, counsel and educate patients; storing and securing private medical information on HIPAA-compliant storage systems; transmitting medical information to patients or their representative, including Cannabis certification; providing education materials and service to assist patients in registering with state authorities if needed; and providing education materials and service to patients to assist the development of responsible Medical Cannabis use.


In order to qualify to use ReThink-RX’s website and/or services, you must:

  • Be 18 years of age or older; 
  • Have a current address in the Commonwealth of Virginia;
  • Agree to pay the professional fee for services and 
  • Agree to be legally bound by and comply with this agreement in all respects; and
  • Understand and agree that satisfying the above requirements does not guarantee that you will receive services through ReThink-Rx.

In addition to the above requirements, ReThink-RX and its affiliated professional entities reserve the right to change or include new requirements as deemed appropriate in their sole discretion without providing prior notice.


Your ReThink-RX physician will use the website, electronic health record software, and other technologies as needed (collectively called “telemedicine”) to receive/exchange information with you to provide advice or diagnosis. You acknowledge that by using telemedicine, your ReThink-RX physician might not have the benefit of information that would be obtained by examining you in person and observing your physical condition. Therefore, you acknowledge that it is possible that your ReThink-RX physician might not be aware of or reasonably able to ascertain certain facts or information that would affect his or her opinion of your medical condition, needs, and/or appropriate treatment plan. You acknowledge and agree that you are aware of this limitation and agree to assume all risks of this limitation. Furthermore, you agree and accept that: (i) the diagnosis you will receive may be limited and provisional; (ii) the opinion is not intended to replace a full medical evaluation or in-person visit with your OTHER licensed health care providers.

You further acknowledge that the scope of evaluation performed by your ReThink-RX physician is limited strictly and absolutely to appropriateness determinations regarding Medical Cannabis. Any other treatment, therapy, or evaluation is beyond the scope of services and will require evaluation and consultation with your OTHER health care provider(s), the responsibility and burden for which are entirely yours.


You have a duty to provide truthful, accurate, and complete responses on any patient forms in response to any patient information requests from ReThink-RX and during your ReThink-RX physician telemedicine visit(s).

If you have ever had a request for Medical Cannabis certification denied or revoked in this jurisdiction or any other or have ever been advised against the use of Medical Cannabis by any healthcare provider, you have a specific duty to disclose this.

You have a duty to provide appropriate real-time audio and video access to enable an appropriate evaluation and connection by your ReThink-RX physician.


Our website privacy policy is a description of how we may collect and use your personal information from the website. The Notice Regarding Privacy of Personal Health Information included in your intake forms explains how we manage your health information.

In tandem with these ReThink-RX policies, by entering into this agreement, you represent and warrant that you understand that certain healthcare records pertaining to any patient recommendation made on your behalf by your ReThink-RX physician may be subject to mandatory disclosure and production to relevant government authorities by either ReThink-RX or its physician(s) under the applicable and governing laws and regulations of your Medical Cannabis jurisdiction including federal laws governing that jurisdiction. Specifically, by entering into this agreement, you represent and warrant that you understand that copies of your medical records stating that you have been diagnosed with a medical condition or are undergoing certain medical treatments for which the medical use of Cannabis is an appropriate remedy may be subject to mandatory disclosure and production either by ReThink-RX or its physician(s) to relevant government authorities under applicable and governing laws and regulations.


You are solely responsible for fully understanding the Medical Cannabis laws in the state and jurisdiction in which you are located as they pertain to you and abiding by them. You represent and warrant that you understand that there exist conflicts between federal and state laws on Cannabis and that laws vary between states.

  1. Federal Law

Cannabis is currently listed as a Schedule I controlled substance pursuant to the Federal Controlled Substances Act. As such, possession, distribution, cultivation, and/or manufacture of cannabis is illegal under federal law, regardless of whether your ReThink-RX physician has recommended medical cannabis to you as a therapeutic measure in compliance with state or other non-federal law.

Upon acceptance of this agreement, you represent and warrant that you understand the varied legal risks associated with your use of Medical Cannabis, including arrest and prosecution under applicable federal law. Should any criminal or civil administrative or legal actions be instituted against you for your use or possession of Medical Cannabis as recommended by a ReThink-RX physician, you will not hold ReThink-RX or your ReThink-RX physician liable in any way for any loss, injury, or claims of any kind resulting from those actions.

  1. State and Local Law

Effective July 1, 2021, the Commonwealth of Virginia has legalized the possession and use of Cannabis for medical and adult recreational purposes, subject to limitations. Purchasing Cannabis at state-sponsored dispensaries still requires healthcare provider certification and state registration.

Additionally, ReThink-RX’s services are subject to state and local laws and regulations and may change from time to time due to changes in such regulatory requirements.

To use the website and services, you must demonstrate that you currently reside in the appropriate legal jurisdiction and meet applicable legal requirements. In most cases, an authentic, state-issued, non-expired identification card or driver’s license shall be sufficient to demonstrate qualification.

By using the website and/or services, you expressly acknowledge that ReThink-RX is solely for qualified patients residing in the Commonwealth of Virginia. You further represent that you are such a patient or, where permissible, the primary caregiver for such a patient. You expressly acknowledge that you are familiar with and assume full responsibility for cooperating with all laws regarding the use, possession, cultivation, transportation, and distribution of Medical Cannabis. You further acknowledge that any of these activities may be illegal under state law unless all participants are acting completely within the scope of their respective states’ Medical Cannabis laws.

You further acknowledge and agree that ReThink-RX neither provides nor has any obligation to provide any legal advice or protections, such as indemnification, with respect to any civil, criminal, or administrative proceeding, investigation, litigation, or prosecution.


The determination regarding whether and under what circumstances to recommend the use of Medical Cannabis will be determined solely by your ReThink-RX physician’s independent medical judgment after a good faith medical evaluation. At no time shall you provide cash or any form of additional remuneration to either ReThink-RX or to your ReThink-RX physician intended in whole or in part to induce your ReThink-RX physician to recommend the use of Medical Cannabis. While fees shall apply toward professional services rendered by your ReThink-RX physician, there is no guarantee of a Medical Cannabis recommendation.

Limitations of Our Services

ReThink-Rx provides specialized services limited to evaluations for medical cannabis therapy and the issuance of certifications for such therapy. Additionally, we may offer follow-up support related to cannabis therapy when requested. However, it is important to understand the boundaries of our services, particularly due to the telehealth format and the inherently brief nature of our consultations.

Scope of Services

  1. Medical Cannabis Evaluations and Certifications:
    • Our primary service is to evaluate patients for the appropriateness of medical cannabis therapy and to issue the corresponding certifications.
  2. Follow-Up Support:
    • We provide ongoing support regarding your medical cannabis therapy. This includes answering questions and offering guidance related to your treatment plan.

Excluded Services

Our services do not include support or evaluations for the following:

  1. DMV Evaluations:
    • We do not conduct assessments related to your ability to operate a motor vehicle safely or provide any certifications or opinions required by the Department of Motor Vehicles.
  2. Probation Evaluations:
    • We do not perform evaluations or provide certifications necessary for legal probation purposes.
  3. Employment Evaluations:
    • We do not offer assessments regarding your capacity to perform work-related tasks or provide opinions for employment purposes.
  4. Government Subsidy Evaluations:
    • We do not conduct evaluations or offer opinions regarding your qualification for housing benefits or other government subsidies.
  5. Child Custody Evaluations:
    • We do not provide evaluations or opinions on child custody cases or qualifications for such matters.
  6. ADA Evaluations:
    • We do not perform evaluations or provide opinions required under the Americans with Disabilities Act (ADA) for any purpose.
  7. Other Medical or Legal Evaluations:
    • We do not conduct any other form of evaluation, medical or otherwise, beyond the scope of medical cannabis certification.

Legal Advice Disclaimer

  • We are not legal professionals and thus do not offer legal advice. While we may provide general, publicly available legal information, this does not constitute legal advice. For legal issues or questions, we strongly recommend consulting with a qualified legal professional.

By utilizing our services, you acknowledge and agree to these limitations. ReThink-Rx remains committed to delivering high-quality medical cannabis evaluations and follow-up support within the outlined scope of services. For needs beyond this scope, please seek appropriate professional


Neither ReThink-RX nor your ReThink-RX physician(s) make any warranties or guarantees that the use of Medical Cannabis will be an effective treatment for your medical condition(s). Should your ReThink-RX physician determine that you have a qualifying condition in their good-faith medical opinion or that you are undergoing medical treatment(s) that justify a recommendation for the use of Medical Cannabis, you bear the sole responsibility of legally obtaining Cannabis for your medical use, for the responsible, safe and legal use thereof, and for determining the effectiveness and success of that therapy.


You acknowledge and warrant that you agree that a recommendation for certification by your ReThink-RX physician in no way creates any liability on behalf of ReThink-RX or your ReThink-RX physician pertaining to your access and use of any Cannabis products whatever. You must further agree that ReThink-RX and your ReThink-RX physician have no liability whatever for your use, misuse, and/or abuse of Medical Cannabis products resulting from your certification, nor any liability whatever for the consequences, including but not limited to injuries, damages, losses of any kind (including but not limited to employment, assignment, housing or other domestic matters such as custody), intended or unintended third-party access and other effects, up to and including death or similar injury, to you or any other party. Your Medical Cannabis possession and use is your own responsibility and solely at your own risk.


If applicable, you agree to pay all fees due for services requested, including any cancellation or rescheduling fees. You authorize us, our affiliates, or our third-party payment processors to charge the amount due by submitting your payment information. If we cannot successfully process your payment, you will receive notice to provide an alternative payment method immediately.

ReThink-RX and our physician(s) have no obligation to provide or continue to provide any services, including scheduling/rescheduling, evaluation, and certification, unless and until full payment has been received and/or verified.

Payment Policy: Full payment is required to schedule your telemedicine visit with your ReThink-RX physician. The intake specialist will schedule your telemedicine visit and provide all necessary intake forms upon payment. You alone are solely responsible for completing and submitting all intake forms, to the satisfaction of ReThink-RX, prior to your appointment. Failing to do so will be considered a no-show.

Cancellation Policy: You may cancel your request for services anytime up to three (3) hours before your appointment with no penalty. No cancellation request shall be honored with less than 3 hours prior notice. If you do not cancel and do not show up within 15 minutes of your scheduled time, the full cost of your visit will be assessed. If you initially schedule with less than 3 hours notice, no refund will be honored for missed or changed appointments.

Reschedule Policy: You may reschedule your telemedicine visit anytime up to 3 hours before your appointment with no penalty. If you wish to reschedule less than 3 hours before your appointment, you must pay in full again.

No-Show Policy: Patients who are no-shows will be charged the full cost of services. A no-show occurs whenever you: 1) do not cancel and do not show within 15 minutes of your scheduled appointment, 2) inform us with less than 3 hours prior notice of your intent to reschedule or cancel your request for services, or 3) do not complete all intake forms to the satisfaction of ReThink-RX before your appointment.

Refund Policy: Full refunds are offered if: 1) You meet with your ReThink-Rx physician but are not approved for certification, 2) you cancel your request for services more than 3 hours before your appointment, 3) your physician does not show within 30 minutes of the scheduled appointment time, or 4) if you have not been sent your certification despite being approved. Note: if your physician does not show up within the required timeframe, you will also be offered an opportunity to reschedule at no additional charge.


Your use of ReThink-RX’s website and services is for personal use. You agree that you may not and shall not authorize others to use your user status, that you may not and shall not assign or otherwise transfer your user account to any other person or entity, and that you may not and shall not share with and/or distribute to any third party any medical cannabis except to the extent you are the primary caregiver or authorized agent for a qualified patient, where applicable law provides for the same.


Subject to your compliance with these terms, we hereby grant to you a personal, limited, revocable, non-exclusive, and nontransferable right to view, download, access, and use the website and services solely for your personal and non-commercial use and only as permitted under these terms.  No other right, title, or interest in or to the website or services is transferred to you, and all rights not expressly granted are reserved by ReThink-RX or its licensors.

In our sole discretion, we reserve the right to deny or suspend the use of the website or services to anyone for any reason, at any time, without notice or cause.

You agree that you will not, and will not attempt to: (a) impersonate any person or entity or otherwise misrepresent your identity or affiliation with a person or entity; (b) use the website or services to violate any local, state, national or international law; (c) reverse engineer, disassemble, decompile, or translate any software or other components of the Sites; (d) distribute, input, upload, transmit, or otherwise run or propagate any virus, application, Trojan horse, or any other harmful computer code that could damage or alter a computer, portable device, computer network, communication network, data, or our Sites, or any other system, device, or property; (e) access or use the website or services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party; (f) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party website, services or related materials in any way; (g) use or access the website or services to create or develop competing products or services or for any other purpose that is to ReThink-RX’s detriment or commercial disadvantage; (h) take any action or use the website or services in any manner which could damage, destroy, disrupt, disable, impair, overburden, interfere with, or otherwise impede or harm in any manner our website, services or any content, in whole or in part; (i) disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to our website, services or any computer network; (j) bypass, breach, avoid, remove, deactivate, impair, descramble, or otherwise circumvent any security device, protection, or technological measure implemented by ReThink-RX or any of our service providers to protect our website or services; (k) remove, delete, alter, or obscure any trademarks, specifications, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from our website, services or any content made available to you on or through our website or services; (l) use any manual process or automated device to monitor or copy any content made available on or through our website or services for any unauthorized purpose except as permitted by this section; (m) copy, duplicate, download, store in a retrieval system, publish, transmit or otherwise reproduce, transfer, distribute, store, disseminate, aggregate, use as a component of or as the basis for a database or otherwise use in any form or by any means any data, text, reports, or other materials related to ReThink-RX or third-party content from the website or affiliated websites; (n) otherwise use the website, services or affiliated websites in any manner that exceeds the scope of use granted above; or (o) encourage or enable any other individual to do any of the foregoing.

You acknowledge and warrant that this limited license granting access to the website and services includes access to proprietary materials and information owned exclusively and without a further license to you by ReThink-RX. These materials are protected by applicable copyright and trademark law. As outlined above, any violating use of these materials will be grounds for ReThink-RX to seek injunctive relief against you.


The materials on ReThink-Rx’s website and the services we provide, including medical cannabis certification, are provided on an ‘as is’ basis. ReThink-Rx makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of usability, fitness for a particular purpose, or other violation of rights.

Further, ReThink-Rx does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or services otherwise relating to such materials or on any sites linked to this site.


No advice from the website. Our website contains general medical and legal information. The information is not advice and should not be treated as such. The information on our website is provided without any representations or warranties, express or implied.

We do not warrant or represent that the medical information on this website:

  • (a) will be constantly available, or available at all, or
  • (b) is true, accurate, complete, current, or non-misleading.

Medical assistance

  • You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider.
  • You should consult your doctor or other professional healthcare provider if you have any specific questions about any medical matter.
  • You should seek immediate medical attention if you think you may be suffering from any medical condition.
  • You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on our website.

Legal assistance

  • You must not rely on the information on our website as an alternative to legal advice from your attorney or other qualified legal professional.
  • You should consult your attorney or other professional legal advisor if you have any specific questions about any legal matter.
  • You should never delay seeking legal advice or disregard legal advice because of information on our website.

Interactive Features

  • Our website and services include interactive features that allow users to communicate with us.
  • You acknowledge that, because of the limited nature of communication through these interactive features, any assistance you may receive using such features is likely to be incomplete and even misleading.
  • Any assistance you may receive using any of our interactive features does not constitute specific advice and, accordingly, should not be relied upon without further independent confirmation.


In no event shall ReThink-Rx be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials on ReThink-Rx’s website or services even if a ReThink-Rx authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


The materials appearing on ReThink-Rx’s website could include technical, typographical, or photographic errors. ReThink-Rx does not warrant that any of the materials on its website are accurate, complete, or current. ReThink-Rx may change the materials on its website and services at any time without notice. However, ReThink-Rx does not make any commitment to update the materials.


ReThink-Rx may revise these terms and conditions of use for its website and services at any time without notice. By using the website and services, you are agreeing to be bound by the then-current version of these terms and conditions of use.


All information, ideas, suggestions, concepts, or other materials submitted by you voluntarily or at our request, such as questions sent to us via the website or user-generated content on our social media presence (collectively, “submitted materials”) may be used by us in any lawful manner, provided that personal information portions of submitted materials will only be used as described in our privacy policy. By providing submitted materials, you: (a) represent and warrant that you own or otherwise have all necessary rights to do so and that the submitted materials comply with all applicable laws; and (b) grant to us a royalty-free, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, and sublicensable right and license to copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, make, sell, export, and otherwise use such material (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed.  We cannot be responsible for maintaining any submitted materials you provide; therefore, you should retain copies of all such data and information in your records. 


This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, Instagram, Twitter, YouTube, Google+, LinkedIn, or any of the many other available external third-party social media platforms we may utilize (“Social Media Presence”). Social media platforms are places of public information exchange, and you should have no expectation of privacy when using them. Specifically, neither these Terms nor our Privacy Statement apply to our social media presence. The sites and platforms that host our social media presence are not controlled by us and, therefore, have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of ReThink-RX. Comments that some would consider inappropriate or offensive may appear on our social media presence and may remain there until they have been identified by us or called to our attention and we are able to work through the necessary procedures and technical processes to have them removed. If you see an offensive or inappropriate post or comment on our social media presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose. 


This website maintains specific contact information provided below, including an e-mail address, for notifications of claimed infringement regarding materials posted to the website All notices should be addressed to the contact person specified below (our agent for notice of claimed infringement):

Notification of Claimed Infringement

ReThink-RX, L.L.C.

P.O. Box 344

Waterford, Virginia 20197

Agent’s Name/Email Address: Robin Marsh:

Telephone: 571-479-8238.

You may contact our agent for notice of claimed infringement specified above with complaints regarding allegedly infringing posted material, and we will investigate those complaints. If we believe the posted material violates any applicable law in good faith, we will remove or disable access to any such material.

In notifying us of alleged copyright infringement, The Digital Millennium Copyright Act requires that you include the following information: (i) a description of the copyrighted work that is the subject of claimed infringement; (ii) a description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or e-mail address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the copyright owner, or its agent, or by the operation of any law; (v) a statement by you, signed under penalty of perjury, that the information in the notification is accurate and that you have the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf. Failure to include all of the above-listed information may result in a delay of the processing of your complaint.


Our website may include materials from third parties or links to third-party websites. We are not liable for any third-party materials or websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any access or transaction. Complaints, claims, concerns, or questions regarding third-party websites should be directed to the third party.


You expressly agree that your use of the website is at your sole risk.  You acknowledge and agree that the services provided through the website are on an “as is” and “as available” basis and without warranties of any kind, express or implied.  To the maximum extent permitted by law, ReThink-RX, its affiliated professional entities, and their officers, directors, employees, agents, members, managers, shareholders, and representatives (the “ReThink-RX parties”) disclaim all warranties of any kind, express or implied, or statutory, with respect to the website and services, including, but not limited to, any warranties of usability, fitness for a particular purpose, and non-infringement.  If you are dissatisfied, your sole remedy is to discontinue the use of the website and services.

We do not guarantee, represent, or warrant that your use of our website will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable. You agree that from time to time, we may remove the website for indefinite periods of time or cancel the website or services at any time without notice to you. 


Except where otherwise inapplicable or prohibited by law, in no case shall ReThink-RX, the ReThink-RX parties, their directors, officers, employees, physicians, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, lost employment, loss of data, replacement costs, or any similar damages, or for any damages for personal or bodily injury or emotional distress, including death or any similar injury or damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use or attempted use of any part of the website or services, or any Cannabis products of any kind that you procure as a result of recommendations rendered during services or for any other claim related in any way to your use or attempted use of the website or service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind.

If, notwithstanding the limitation of liability set forth above, ReThink-RX is found liable under any theory, ReThink-RX’s liability and your exclusive remedy will be limited to the total amount of money you paid to ReThink-RX in the one (1) year period immediately preceding the incident on which your alleged claim is based. This limitation of liability shall apply for all claims, regardless of whether ReThink-RX was aware of or advised in advance of the possibility of damages or such claims. Some states do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you, and you may have additional rights notwithstanding anything in these terms to the contrary.


To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless ReThink-RX, its physicians, affiliates, subsidiaries, and their directors, officers, employees, contractors, licensors, suppliers, representatives, proprietors, partners, shareholders, servants, principals, agents, predecessors, successors, assigns, accountants, and attorneys from and against any claims, actions, losses, liabilities, damages, expenses, demands, and costs of any kind, including, but not limited to, reasonable attorneys’ fees, arising out of, resulting from, or in any way connected with or related to your use of the website or services. 


Please read this arbitration and class action waiver provision carefully.  It requires you to arbitrate disputes with ReThink-RX and limits the manner in which you can seek relief from us.

Except where prohibited by law, you agree that any claim that you may have in the future must be resolved through final and binding confidential arbitration.  You acknowledge and agree that you are waiving the right to a trial by jury. The rights that you would have if you went to court, such as discovery or the right to appeal, may be more limited or may not exist. You agree that you may only bring a claim in your individual capacity and not as a plaintiff (lead or otherwise) or class member in any purported class or representative proceeding. You further agree that the arbitrator may not consolidate proceedings or claims or otherwise preside over any form of a representative or class proceeding. 

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these conditions of use as a court would.

  1. General

Arbitration is a manner of resolving a “claim” without filing a lawsuit. “Claim” means any dispute between you, ReThink-RX, or any involved third party relating to your account, your use of the website or services, your relationship with ReThink-RX, these Terms, or the Privacy Policies. This includes any claims that relate to your use or attempted use of the website or services and any act or omission by ReThink-RX or any third party related to your use or attempted use of the website or services. You, ReThink-RX, or any involved third party may pursue a Claim.

ReThink-RX agrees to final and binding confidential arbitration should it have any claims against you. Likewise, you agree to final and binding confidential arbitration should you have any claims against ReThink-RX. By agreeing to arbitrate, you waive the right to go to court and agree instead to submit any claims to final and binding confidential arbitration. You further agree that all claims must be arbitrated on an individual basis and not on a class basis, only individual relief is available, and that claims of more than one customer cannot be arbitrated or consolidated with those of any other customer.

This arbitration provision sets forth the terms and conditions of our agreement to final and binding confidential arbitration and is governed by and enforceable under the Federal Arbitration Act (the “FAA”), 9 U.S.C. §§ 1-16, as amended.

Notwithstanding anything to the contrary herein, (a) a representative action for public injunctive relief pursuant to California’s Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), Unfair Completion Law (Cal. Bus. & Prof. Code § 17200 et seq.) and/or False Advertising Law (Cal. Bus. & Prof. Code § 17500 et seq.) must be arbitrated on a class basis, (b) in the event that the foregoing clause is deemed invalid or unenforceable, a representative action for public injunctive relief pursuant to California’s Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.), Unfair Completion Law (Cal. Bus. & Prof. Code § 17200 et seq.) and/or False Advertising Law (Cal. Bus. & Prof. Code § 17500 et seq.) may be brought in the state or federal courts located in the Commonwealth of Virginia on a class basis, and (c) any claims other than for public injunctive relief must be arbitrated on an individual, non-class basis as otherwise set forth in this section.

  1. Exceptions

Notwithstanding the foregoing, and as an exception to final and binding confidential arbitration, you and ReThink-RX both retain the right to pursue, in small claims court, any claim that is within that court’s jurisdiction and proceeds on an individual (non-class) basis, including overdue account matters within the small claims court’s jurisdiction. ReThink-RX will not demand arbitration in connection with any individual claim you properly file and pursue in a small claims court so long as the claim is and remains pending. 

The following claims shall not be subject to final and binding arbitration and must be adjudicated only in the state or federal courts located in the Commonwealth of Virginia: (i) an action by ReThink-RX relating to the infringement or validity of our proprietary rights, including without limitation, trademarks, service marks, trade dress, copyrights, trade secrets, or patents; or (ii) an action by ReThink-RX for temporary, preliminary, or permanent injunctive relief, whether prohibitive or mandatory or other provisional relief, against you for breach or threatened breach of this Agreement. You expressly agree to refrain from bringing or joining any claims that are excluded from final and binding arbitration pursuant to this subsection “b” in any representative or class-wide capacity, including but not limited to bringing or joining any claims in any class action or any class-wide arbitration. Small claims matters may be filed in any small claims court with personal and subject matter jurisdiction over the parties. For all other matters excluded from final and binding arbitration by this subsection “b,” the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Loudoun County, Commonwealth of Virginia, and forever waive any challenge to said courts’ jurisdiction and venue.

  1. Required Pre-Dispute Procedures

We acknowledge and agree that before initiating any Claim against the other, we agree to first contact the other with a written description of the dispute, which shall include all relevant documents and information and the proposed resolution. You may send the written description of any dispute you have with us by e-mail to ReThink-RX will contact you by letter at the billing address you provided to us or at the email address you provided to us. You agree to negotiate in good faith with ReThink-RX or its designated representative about your problem or dispute. If, for some reason, the dispute is not resolved within 60 days after receipt of the written dispute, we agree to the dispute resolution provisions below.

Notwithstanding the foregoing or any other term of this arbitration agreement, we will have the right to seek injunctive or other equitable relief in state or federal court located in Loudoun County, Commonwealth of Virginia, to enforce these Terms or prevent an infringement of a third-party’s rights or our intellectual property rights, as stated in subsection “b” above. You hereby expressly consent to and forever waive any challenge to the exclusive personal jurisdiction and venue of said courts in such actions. 

  1. Commencing Arbitration

You and ReThink-RX agree to commence any arbitration proceeding within one year after the Claim arises (the 1-year period includes the required pre-dispute procedures set forth above) and that any arbitration proceeding commenced after one year shall be forever barred. 

  1. Arbitration Location

If the amount in controversy is $500 or less, then the arbitration may be conducted by telephone or by written submissions. Otherwise, the arbitration shall be conducted in Loudoun County, Commonwealth of Virginia, unless ReThink-RX otherwise agrees to arbitrate in another forum requested by you.

  1. Organization, Rules, and the Arbitrator

We each agree that any and all Claims other than those exempted under subsection “b” above shall be submitted to final and binding confidential arbitration before a single arbitrator of the American Arbitration Association (“AAA”). Either party may commence the arbitration process by submitting a written demand for arbitration with the AAA and providing a copy to the other party within the time period set forth in subsection “d” above. The arbitrator shall be selected by agreement of the parties or, if the parties cannot agree, chosen in accordance with the Rules of the AAA. The arbitration will be conducted in accordance with the provisions of the AAA’s Consumer Arbitration Rules, in effect at the time of submission of the demand for arbitration. The AAA’s Rules are available at or by calling 1-800-778-7879. The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of these Terms, the Privacy Policy, and this arbitration provision. The arbitrator shall have the exclusive and sole authority to determine whether any dispute is arbitrable. The arbitrator shall have the exclusive and sole authority to determine whether this arbitration agreement can be enforced against a non-signatory to this agreement and whether a non-signatory to this agreement can enforce this provision against you or ReThink-RX.

  1. Fees

Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s Rules.

  1. Governing Law and Award

The arbitrator shall follow the substantive law of the Commonwealth of Virginia without regard to its conflicts of laws principles. Any award rendered shall include a confidential written opinion and shall be final, subject to appeal under the FAA. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. 

  1. Enforceability

This provision survives termination of your account or relationship with ReThink-RX, bankruptcy, assignment, or transfer. If the class action waiver is deemed unenforceable (i.e., unenforceability would allow arbitration to proceed as a class or representative action), then this entire arbitration provision shall be rendered null and void and shall not apply. If a portion of this arbitration provision (other than the class action waiver) is deemed unenforceable, the remaining portions of this arbitration provision shall remain in full force and effect. 

  1. Miscellaneous

Failure or any delay in enforcing this arbitration provision in connection with any particular claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other claims, except all claims must be brought within the 1-year limitation period set forth above. This provision is the entire arbitration agreement between you and ReThink-RX and shall not be modified except in writing by ReThink-RX. 

  1. Amendments

ReThink-RX reserves the right to amend this arbitration provision at any time. Your continued use, or attempted use, of the website and services, is an affirmation of your consent to such changes. Should the changes to this arbitration provision be material, ReThink-RX will provide you notice and an opportunity to opt out. Your continued or attempted use of the website and/or services is an affirmation of your consent to such material changes.



You may not assign any of your rights under these terms and conditions of use, and any such attempt will be null and void.  ReThink-RX and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these terms and conditions of use if some or all of the business of ReThink-RX is transferred to another entity by way of merger, sale of its assets or otherwise.


No waiver by ReThink-RX of any term or condition set forth in these terms and conditions of use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by ReThink-RX to assert a right or provision under these terms and conditions of use shall not constitute a waiver of such right or provision.


In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.


The terms of use and any policy incorporated herein will remain in full force and effect as long as you continue to access or use ReThink-RX’s website or services.  You may terminate the terms and conditions of use at any time by discontinuing use of the website or services. Your permission to use the website and services is automatically terminated if you violate these terms and conditions of use.

ReThink-RX may terminate or suspend any of the rights granted by these terms and conditions of use and your access to and use of the website or services with or without prior notice, for any reason, and at any time.  The following provisions survive the expiration or termination of these terms and conditions of use for any reason whatsoever: Disclaimer of Warranties; Limitation of Liability, Indemnification; Dispute Resolution Provisions, Non-Waver, Assignment, Severability, and Entire Agreement.


These terms, the agreement, and any policies or operating rules posted by us on the website or with respect to the website and services constitute the entire agreement and understanding between you and ReThink-RX and supersede and replace any prior or contemporaneous agreements. Any ambiguities in the interpretation of these terms or attendant policies shall not be construed against the drafting party.


This website and related services are created and controlled by the company in the Commonwealth of Virginia. As such, the laws of the Commonwealth of Virginia will govern these disclaimers, terms, and conditions without giving effect to any principles of conflicts of laws. By use of this website, you irrevocably consent to any and all disputes with the company to the venue of state or federal courts located in the Commonwealth of Virginia. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time, with or without notice to its users. Unless otherwise expressly provided in a legal notice, the aggregate liability for the company to you for all claims arising from the use of the website and services is limited to the total amount you paid ReThink-RX in the 12 months preceding the alleged infringement.